We face it every single time when we travel via train to any destination & it happens only in India. But what happened recently has set an example & opened eyes of Indian railways.
A Delhi resident V Vijay has filed a complaint with consumer court stating that he traveled by Dakshin Express on March 30, 2013 from Visakhapatnam to New Delhi, his reserved seat was occupied by someone else.
Kumar, who claims to be suffering from knee-joint pain, had booked a lower berth.
It was alleged by Kumar that some unauthorised persons entered into the compartment and occupied his seat/berth at Bina Station in Madhya Pradesh. It was further alleged that the unauthorised passengers created lot of nuisance and caused inconvenience to him as well as to his co-passengers.
He tried to complain to the TTE or any other railway official but no one could be found, Kumar had claimed in his complaint. Later on the state consumer commission has asked the Indian Railways to pay Rs 75,000 to a man for the inconvenience he suffered when his reserved seat was occupied by unauthorised persons for most part of his journey.
The decision came after the Railways failed to appear before it saying it was guilty of deficient service.
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